Software Management
As part of our long-term relationships with a broad range of clients, we provide ongoing maintenance and support for their IT environments—from the operating system level on up to applications, both custom and package. Our services focus on two types of clients—large company IT shops, and software product companies.
Clients appreciate our Software Management as an extension of our application development services and our software package implementation work, thereby providing full software lifecycle support. Clients typically outsource support for the applications we help them build and implement—this frees up their valuable internal resources for higher priority projects, and maintains continuity of knowledge covering key applications.
Application Maintenance & Support
We provide application maintenance & support services for:
- Oracle E-Business Suite
- Seibel
- PeopleSoft
- JD Edwards
- Custom applications
Our maintenance & support services include:
- Application help desk, phone and email support
- DBA services
- Application bug fixing, patching and upgrades
- Application enhancement development, testing and implementation
- Performance tuning
- Report development
- Data management—data archiving, test data management and data de-identification
System Software Operations
We provide IT services to manage the operating systems underlying enterprise applications, as well as daily operations supporting them, both on site and offshore in our Bangalore facility. These include:
- Operating system support, patching and upgrades
- Backup and recovery processes
- Performance and network monitoring
Outsourced Software Product Support
We provide product maintenance & support services to software product companies with an outsourced model, typically offshore in our Bangalore facility. Our services include:
- Product Level 1, 2 and 3 support and issue resolution
- Bug fixing, patching and version release
- Product enhancements
- Performance evaluation and tuning
