|Client ||:|| |
|Practice Area||:||Information Lifecycle Governance & Security|
The client is an American technology major that has a strong market presence in consumer and business technologies, and is the creator of exquisitely-designed products for consumers and businesses alike.
This company’s retail operations are spread out across sixteen countries on five continents and have set the standard for customer service across the retail sector. The company also maintains an extremely strong presence online, and reports a significant amount of sales through its online channels.
The client manages its customer service and warranty operations using a highly-customized implementation of Oracle® PeopleSoft® Customer Relationship Management (CRM). This is a mission-critical system that provides data to the Sales, Marketing, Finance and Operations teams. It is also the one of the main repositories of data for its reporting applications.
However, business growth, combined with the data multiplier effect and data retention regulations, were leading to an uncontrolled data explosion within the system. Data was likely to continue growing at a faster pace. The data growth increased application maintenance and upgrade times. The client needed an effective integrated data management strategy to control IT complexity, risks and costs associated with CRM data growth.
Setting up and administering PeopleSoft Security processes was another key challenge. PeopleSoft CRM components were heavily customized by the the client according to their needs. These customizations involved modifications to multiple PeopleSoft objects, such as components, component interfaces, messages, pages, application engines, records and application code. A security review process was not in place for the customized PeopleCode for various events of PeopleSoft objects. This review process was critical to discovering instances of PeopleCode modification or addition that could result in a security vulnerability and a possible exploit.
Moreover, these PeopleSoft data security vulnerabilities caused the application to crash on Black Friday, the busiest shopping day of the year, leading to financial losses.
The client needed a solution which would:
The project would effectively streamline large databases and optimize the performance of the mission-critical application. Failure of the project would have adversely affected the client’s critical business processes. Estuate delivered a scalable and efficient archiving strategy that easily adapted to client’s ongoing business requirements. Some of the key highlights of the solution as below:
Detailed features and solution framework:
Effective implementation of the Optim Data Growth Solution helped the client enhance application service levels, mitigate risks, and control costs, thus adding a great value to the business. Some of the key impacts are as highlighted below: