|Client ||:|| |
|Practice Area||:||Information Lifecycle Governance & Security|
The client is one of the leading financial services companies in the United States, serving about one million households and businesses. It offers a full range of financial products and services from auto, home, business and life insurance to retirement planning services, investment management and annuities. The company was formed by a group of farmers in 1925 as a fire and lightning insurance company. A year later, the company expanded and began to offer coverage for autos and equipment. Today, they have more than 3,000 employees and 2,000 financial representatives and offer a full range of products and services for insurance and financial needs.
The client’s corporate applications, includig Siebel Financials, Siebel Claims, Siebel Billing, and a custom Imaging application, collect and maintain business-critical data, from sales opportunities to customer service requests. However, ineffective data management was degrading application performance, increasing storage and management costs, and causing the client to slip on customer satisfaction levels. As the Siebel CRM applications had accumulated large amounts of customer transaction data over time, operational expenses were increasing with the size of the database. Each new transaction added pressure on application performance and availability. Operations and compliance concerns were an issue, and batch jobs, data replication and disaster recovery were taking longer, reducing the availability of these applications. Previous attempts to solve this problem were unsatisfactory.
Estuate provided a solution that aligned the client’s enterprise Siebel application data with their business objectives to improve service levels, mitigate risk, and control costs. This was a very specialized project around sharing best practices in a complex customer environment. It also involved automation of a complex business process with rapidly evolving requirements that required many iterations to complete. The solution:
Alignment of Siebel application data with the business objectives helped the client unleash real benefits across their enterprise: