Unified Compliance Framework® (UCF) has developed ground-breaking tools to support IT best practices with a special focus on regulatory compliance, metrics, systems continuity, and governance. Developed in 2005, the Common Controls Hub, the SaaS portal built on to the Unified Compliance Framework®, is Unified Compliance’s flagship product. The UCF’s content and methodology is the direct result of their deep understanding of IT regulations and standards as well as decades of experience consulting for clients, publications, and vendors in the mission-critical IT arena.
UCF wanted to leverage their partners/reseller network to expand sales of Common Controls Hub (CCH), their flagship product. The resellers managed the contract with the end user. UCF used Zuora to bill their Resellers upfront annually. For each new customer, UCF had to create a billing account in Zuora and associate the subscription so that they could bill that reseller. This was a manual process and had to be followed diligently since resellers had to receive the invoices based on when the subscription contract was signed. This process needed to be streamlined and automated.
UCF had 2 different types of customers :
This meant that :
Estuate delivered a solution based on Zuora’s nine principles framework.
A new reseller admin portal was built to:
This solution had a tremendous impact on the UCF’s Partner's business. UCF were able to increase their partner business and the end customers that were brought by these partners.
At UCF, we were transforming our traditional sales offerings to help our partners and customers take advantage of only what they needed through different tiers of service using Zuora's system of products and rate plans. We needed a partner with deep and broad experience in the Zuora ecosystem, capable of training our people, deploying the system, and ensuring that business requirements were accurately tracked and implemented. Estuate exceeded these requirements and was the key to the success of our project.
Co-founder of Network frontiers and lead Analyst,