Job description
- Analyze, create, configure, design, architect, review, install, and support Zuora applications and ecosystem using Zuora platform, technology, and tools, NetSuite, Stripe, Adyen, RevPro, Avalara, Salesforce Marketing Cloud, Salesforce Service Cloud, Heroku, Braze, Hubspot, Shopify, Postman, Tableau, Kibana, MS Office, MS Visio, Draw IO, JIRA, Confluence, SOAP UI, REST APIs, Bizagi, Databricks, AWS, SQL, ZOQL, Python, R, SOQL, Java, Javascript, and Workflows.
- Use skills and tools such as Systems Analysis, System Design and Architecture, Requirements Gathering, Stripe Payment Gateway, and Avalara Tax Engine.
- Developing customized solutions for integrating systems, Data Analysis and Mining, Program Management, Business Process Improvement, and Product Strategy/Launch.
- Create a project plan, 9 Key design documents, a solution blueprint, and user stories for the implementation. Review and analyze business use cases and participate in driving requirements gathering meetings.
- Configure the Zuora platform to enable subscription pricing, billing, payments, finance, and revenue recognition modules.
- Conduct design workshops/solution design sessions with Subject Matter Expertise to port requirements and user stories to the Zuora ecosystem.
- Perform installation and configuration of Zuora integration with Salesforce to enable order to cash workflow using managed packages, eSignature apps and support other custom applications which have cross functional dependency with Zuora platform.
- Schedule periodic checkpoint meetings with stakeholders to follow up on action items, project status, working sessions to demonstrate configurations, the solution designed, and address any open issues.
- Provide consulting around Zuora SOAP & REST APIs to enable customers to develop their web-storefront and other integration with Zuora.
- Design solution for self-service web portal and business flows to integrate Zuora platform with Salesforce and any other 3rd party or custom application.
- Perform data migration from legacy billing systems to Zuora platform.
- Configure reports to retrieve key subscription metrics around bookings, billing, collections and revenue like MRR, CMRR, TCV, ARR and Cohort analysis etc.
- Conduct user training sessions and prepare training manuals.
- Prepare test scenario documents and enable customers to perform User Acceptance Testing.
- Prepare Go-Live pre-requisite checklist, migration of configurations to production environment after getting required sign- off from stakeholders.
- Post Go-Live support till customer becomes self-sufficient with Zuora ecosystem. Conduct project closure and hand off meetings to transition implementation to Global Support.
Skills & Requirements
Require Master of Science in computer science/engineering, computer information systems/technology, electrical/electronic engineering, or related field and 2 years’ experience in the job offered, software engineer/developer, programmer/systems analyst/developer, technical/project lead, consultant, or related field.