Utilities

The Utilities industry, while traditionally less innovative and highly regulated, is undergoing significant transformation today, as public utilities face clean energy imperatives, demand fluctuations, price competition, and regulatory compliance pressures. They also need to deal with an unprecedented range of security and privacy threats.

In the past, big regional monopolies ran the whole show, all the way from power generation through to retail supply. But we are starting to see some disintegration of the industry structures that once led the energy generation industry. Electricity consumption is expected to swell as the world becomes increasingly electrified. The Energy Information Administration projects that 355 gigawatts of new electric generating capacity - or more than 40% more than the industry currently supplies - will be needed by 2020 to meet growing demand.

At the same time, wholesale electricity prices are no longer set by regulatory agencies; for the most part, they are free to fluctuate with supply and demand. This heightens the risk of uncontrollable price increases. Electricity typically costs $10 to $20 per megawatt hour. But if conditions are right, it can very quickly go to $5,000 or $10,000 per megawatt hour. Wrestling with pricing risk is a full-time job for utility managers.

Despite efforts to loosen up the industry, authorities are still not completely comfortable leaving utilities alone to the vagaries of the market. The U.S. wholesale market was deregulated in 1996, and the industry has been further liberated on a state-by-state basis since. The process, however, is often marked by political wrangling between consumer and other special-interest groups. Regarded by authorities as natural monopolies, transmission and distribution operations will likely remain highly regulated service areas. Legislators, sensitive to fall-out from unexpected price spikes, want to have a say on retail pricing.

Moreover, power generation is a lightning rod for environmental regulation. Approval for new coal-powered plants is tough to obtain, despite much progress in developing so-called cleaner coal. Natural gas burns cleaner than coal, but still creates some emissions. Nuclear plants, which supply about 20% of U.S. electric power, still operate under the shadow of the Three Mile Island and Chernobyl accidents. The push for cleaner energy ignites interest in renewable sources like hydro power but also solar, wind and biomass. Regulation and environmental issues will likely remain at the top of utility boardroom agendas.

In this highly-regulated and competitive market, energy utilities need every advantage to exceed customer expectations and differentiate. It is no longer enough to offer simple gas and electric services. In order to build loyalty and drive profitability, utilities will need to increase their business agility by anticipating customer needs and offer an engaging user experience.

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Estuate provides comprehensive, end-to-end, domain-led business process solutions that enable utilities to focus on their core energy generation competencies. We help customers capitalize on emerging opportunities by:

  • Improving business processes
  • Increasing operational efficiency
  • Reducing risk and total cost of ownership of mission-critical technologies
  • Implementing information lifecycle governance processes and software solutions
  • Improving data security practices to minimize chances of data breaches
  • Improving compliance with regulatory and security requirements
  • Delivering a superior customer experience

The Estuate Advantage

With Estuate’s utilities solutions, you get:

  • Extreme service: We have a track record of 100% project success brought about by a relentless focus on delivering value to our customers and our willingness to go above and beyond to meet your needs. 
  • Business Simplification: Our landscape rationalization strategies and bundled services optimize the operational costs of our customers and simplify their business processes. We collaborate with you to deliver innovative solutions that exceed your expectations.
  • Guaranteed delivery: We enable collaboration, reusability and tools to drive quality, certainty and agility in our delivery, leading to higher customer satisfaction and higher margins.
  • Rapid time-to-value: Our proprietary accelerators, frameworks, and platform solutions enable our clients to execute faster and realize business value from their initiatives.
  • One-stop-shop: Our broad services span custom product development to technology implementation, testing to support and maintenance. You need something? Chances are we have already done it.

Our Satisfied Clients

Customer Success Stories

Estuate has helped world's leading utilities companies solve their business challenges. Learn about best practices, innovative techniques, exceptional ROI and significant successes customers have achieved using Estuate's solutions.



        The deployment of smart data meters brought with it tremendous opportunity to improve operations while improving our customer service levels. But it also exacerbated our data growth problem. We needed a smart data management solution that enabled us to better manage our applications and control costs while ensuring that archived data was easily retrievable. Estuate’s solution exceeded our requirements and their automation-intensive approach ensured that data management would never be as hard ever again.

 

 

Tim Arndt,
CIS Manager,
at NV Energy.