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Streamlining Subscription Operations

A Success Story

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A Leading US Real Estate Marketplace Company’s Journey to Improved Subscription Operations with Estuate

Client

A leading US real estate marketplace company

Industry

Real Estate

Estuate Expertise

Subscription Billing and Revenue Management

About the Client

The company is a well-known leader in the online real estate industry in the United States. Their website is the most popular in the country for real estate-related matters. They provide customers with comprehensive services for all aspects of real estate, including buying, selling, renting, and financing. The company was founded in 2006 and is headquartered in Seattle, Washington.

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Case Study

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Business Challenge

The client leverages subscription management platform Zuora for powering its online marketplace. For streamlining associated operations, it needed a strong Zuora partner. In functional terms, the client wanted:

  • Ongoing Zuora application support
  • Troubleshooting of Zuora integration errors
  • Seamless deployments of Zuora releases
  • Bulk treatment of subscription payments
  • Stored credential transactions of credit card payments

Estuate Solution

Estuate engaged its in-house Zuora certified experts to suffice the client’s requirements.

  • Leveraged developers for triaging Zuora and Boomi integration tickets
  • Leveraged analysts for solving Zuora, Salesforce, zQuotes, z360 tickets, etc.
  • Troubleshot integration errors between feeder systems and Zuora
  • Conducted Zuora release preview tests as per requirements
  • Activated mass uploads for bulk payment processing

Business Impact

The client experienced tangible business benefits from Estuate’s expertise in Zuora. These benefits included:

  • Streamlined internal Zuora operations and integrations
  • Efficient and effective deployment of new Zuora releases
  • Improved efficiency through bulk processing of subscription payments
  • Accurate recognition and distribution of revenue over specified terms

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