Artificial Intelligence and chatbots are not a recent invention. They date way back to the 1960s when the world’s first virtual assistant, ELIZA was created to enable man-to-machine conversations. So why all the hype now? Why is there a new-found love for intelligent chatbots in the current digital territory?
Customers today are not merely looking for a product or service anymore. They are looking for a user experience. The reason why Siri and Alexa became an instant hit is because they are smart vitual assistants; they offer value to the customer with a human touch to it. From setting an alarm, to booking a cab and playing your favorite music, they can do it all within seconds and understand diverse human intentions and communicate accurately. And that’s what has brought businesses to realize that their customers are ready for eBots, and they should buckle up soon.
Companies have started adopting industry based chatbots, which are capable of interacting with humans via text or voice platforms. Bots are not just a fun, easy to use, and useful invention, there’s a lot more to it. If you’re considering integrating your business with a smart chatbot, here are five compelling reasons you should.
Chatbots are the new face of customer support
People find it easier to send a quick message than waiting in an unending queue on a helpdesk call to get their queries resolved. Chatbots are comparatively user-friendly. They are emerging as the new face of digital customer service, as they are a tangible and quick medium to reach out to get queries resolved.
Massive cost reduction
Virtual assistants are not just cost effective to build; they minimize operational costs and the total cost of ownership (TCO) substantially after implementation. Companies who have already implemented chatbots agree that it is definitely reducing business costs. Studies reveal that by 2022, artificial intelligence is expected to reduce operational costs by a whopping $8 Billion.
Optimizing internal support processes
Apart from being a revolutionary concept on the customer support front, chatbots are also changing the way internal or tech support systems work within organizations. Chatbots are a great way to automate technical or HR related processes for employees and delivering maximum employee satisfaction.
Personalized service delivery
Enterprises often get skeptical about chatbots because they’re not sure if they’re sophisticated enough to serve their business or industry requirements. Thankfully, there have been a lot of improvements in AI based virtual assistants which help businesses deliver pleasant and personalized industry-specific services, and major service niches are now successfully drifting off to eBots.
Online brand engagement
Customer satisfaction and brand image go hand in hand. As long as your customers are satisfied, your brand image is maintained. eBots are loaded with features such as round the clock customer interaction, predictive nature and human-like approach which enhance the online brand engagement. If you’re willing to be an industry leader, engage your customers effectively with your brand through AI powered chatbots.
Artificial intelligence and chatbots are taking up a considerable space in diverse industries including insurance, banking, travel, healthcare, retail and education. These are just some key factors that are making chatbots so popular nowadays, but with AI, possibilities are endless. Enterprises across the globe are embracing eBots to work with their manpower to build a strong, efficient and smart workforce. Why don’t you make your move now?