One of the prime concerns of most companies today is whether or not to hire a third party to manage their regular day-to-day IT operations. In this rapidly advancing  IT world,  companies find it challenging and complicated to have their own internal IT departments managing everything so that they can take better advantage of technology. Organizations are conscious that their IT staff invest a significant portion of their time on everyday routine support activities, rather than focusing on creative thinking and offering innovative approaches to achieve business goals. At this pace, organizations often struggle to maintain their operations at optimal efficiency.

The inability to keep up with technology merely holds back the business’ efforts to expand. That’s where the need to adopt Managed Services (MS) comes in. Managed Services – a core outsourcing business model is a hotspot for a significant percentage of today’s IT companies. Managed services are usually preferred by organizations, as it helps bridge gaps and facilitates businesses to resolve hurdles. Adoption of managed services will add value to companies by cutting costs and enriching the efficiency of their operations. MS is on the rise as enterprises pursue a more proactive approach to achieve improved performance and sustain their competitive advantage.

What are Managed Services and their Benefits

Managed IT Services refers to a method of delegating specified business processes and IT operation responsibilities to a qualified third party organization known as Managed Service Provider (MSP) to improve operations and optimize costs. MSPs are skilled at handling business IT systems. MSPs continuously monitor, transform and operate business operations in exchange for a flat fee for the delivery of their services over a fixed time, ensuring that they comply with all company regulations and business demands at all times. Managed services enable a business to focus on its core functional areas, thereby increasing its competitiveness and performance in its target market.

Top reasons to adopt Managed Services

Managed Services usually offer contractually defined services to clients, who share a long-term relationship with the service provider. The concept of managed services works exceptionally well with processes, staff and environments that are expensive to maintain and are not strategic differentiators. 

So, Let’s focus on some of the significant reasons for understanding why this business model should be adopted.

Managed Services:

Offers better-purported value to clients

Most importantly, Managed services relieve the vital IT workforce from regular operations management and help them to concentrate more on strategic initiatives and core business competencies. The business leaders enjoy great peace of mind by outsourcing IT services as it provides them with the room to plan for potential businesses. Working with an MSP will ensure that the organization minimizes the risks associated with maintaining customer data and other confidential information.

Better cost management

Managed services typically charge a fixed monthly fee for subscription-based services, and it lets the business estimate the cost effectually while budgeting. For some instances, this could turn cheaper than the equivalent cost of hiring in-house staff, because MSPs offer comprehensive, controlled services that cover everything from alert to problem-solving. MSPs also provide round-the-clock coverage and businesses do not have to pay overtime costs if they need to provide 24/7 assistance to remote users.

Increases operational efficiency and profits

Clients achieve improved efficiency by using a managed service with reduced downtime. In the hands of managed services, organizations run their IT efficiently with fewer problems and productive solutions as they face and workers experience less interruption due to IT failures in the corporate network and equipment, thereby increasing their efficiency. Managed services are highly proactive in their ability to detect and address issues before they impact business, thus helping to improve productivity and maintain business continuity.

Bridges the Skill Gap

Often the existing staff of an organization may not be acquainted with new technology or may not be adequately capable of managing maintenance checks, upgrades and repairs. Managed services can support growing enterprises that can not afford to hire additional permanent staff for their IT systems at every stage of growth by providing essential resources at affordable rates. Managed services can meet potential needs as they enable the in-house strengths of the client to be enhanced with the expertise of professional consultants to deliver customized operations.

Manages competitive threats

Managed Services through proactive means aim at maintaining the technology in excellent condition, ensuring optimum IT system efficiency by proactively addressing issues before they become long-term issues. Companies can alleviate risks and keep up with cutting-edge technology by taking advantage of managed service experts. Professionals in charge of your IT operations are always up-to-date on the latest technologies, developments and processes to ensure that the network remains smooth and efficient in the future.

We may infer from the above factors that managed services are more scalable, predictable and flexible, bringing higher profits to the organization. The overall impact of all these benefits is that it makes your job easier, giving you tranquillity so that you can concentrate more on future business plans. With a professional service provider like Estuate, you can implement advanced and emerging technologies to improve business processes. With deep expertise in state-of-the-art technology, our expert IT consultants can help you meet a wide range of IT requirements while optimizing costs, reducing risks and ensuring a faster return on your IT investment.

Prem Shankar Patel
Senior Manager
Prem brings nearly three decades of analytics and information management experience to Estuate. He is a recognized expert who has received several awards over the years. In 2003, he was awarded the Center of Excellence (CoE) Champion Award for introduction of advanced training and certification for BIDW architects and consultants. In FY03-04 and FY04-05, he received the Best Faculty of the Year Award for his significant and effective contribution as a faculty member in the delivery of BIDW training. Previously in 2005, he received the Feather in My Cap (FIMC) Award for defining metrics for BIDW projects and establishing organizational norms. Prior to joining Estuate, Prem worked in various strategic positions at Wipro Limited and R S Software (India) Ltd. He holds an M. Tech in Computer Science from the Indian Statistical Institute, Kolkata.
Nagaraja Kini
Founder and Chief Financial Officer
Nagaraja has more than two decades of engineering, business development, consulting, alliances and management experience in software development, integration and implementation. He has worked extensively with global teams to consistently simplify ERP implementations for businesses. Nagaraja brings with him the commitment, willingness, and capability to anticipate and act on the continually evolving needs of a business.
Prior to founding Estuate, Nagaraja served at Oracle as Director in Application and Industry Solutions group within Global Sales Support. Nagaraja holds a Master of Technology in Industrial Electronics from the National Institute of Technology, Surathkal, and a Bachelor’s in Engineering from the SJ College of Engineering, Mysore, India.
Marc Hebert
Chief Operating Officer
Marc joined Estuate in December, 2008 as its first Chief Operating Officer. Marc is a recognized expert on offshore outsourcing. He has appeared on CNN’s Lou Dobbs Tonight, was interviewed in Investor’s Business Daily, and has been widely quoted in major media publications, including the Wall Street Journal, Forbes, Fortune, Financial Times, New York Times and Boston Globe on offshore outsourcing. He is recognized as an “IBM Champion” for his role in expanding the market for IBM’s Information Lifecycle Governance product line.
Prior to Estuate, he served in leadership roles at large global corporations, including as the CMO at Virtusa Corporation; EVP, Marketing and Alliances for Sierra Atlantic; and Vice President for eight years at Oracle Corporation. Marc holds a Bachelor of Science degree in experimental psychology from Harvard University, and an MBA from Stanford University.
Seemakiran Upadhya
Global Delivery Head and Managing Director, India
Seemakiran brings to Estuate more than 25 years of experience in the IT industry. She has been successful in building high-performing teams for the Delivery, Sales, and Operations departments. She was instrumental in setting up Estuate’s India center. Prior to joining Estuate, Seemakiran worked at Satyam, where she developed, tested, and implemented software projects in Oracle Technologies across multiple domains. She is highly proficient at working with a global client base.
Seemakiran holds a Bachelor’s degree in Electronics & Communication Engineering from Karnataka University.
Prem Shankar Patel
Senior Manager
Prem brings nearly three decades of analytics and information management experience to Estuate. He is a recognized expert who has received several awards over the years. In 2003, he was awarded the Center of Excellence (CoE) Champion Award for introduction of advanced training and certification for BIDW architects and consultants. In FY03-04 and FY04-05, he received the Best Faculty of the Year Award for his significant and effective contribution as a faculty member in the delivery of BIDW training.
Previously in 2005, he received the Feather in My Cap (FIMC) Award for defining metrics for BIDW projects and establishing organizational norms. Prior to joining Estuate, Prem worked in various strategic positions at Wipro Limited and R S Software (India) Ltd. He holds an M. Tech in Computer Science from the Indian Statistical Institute, Kolkata.
Sreekantha B. S.
Head Strategic Projects
Sreekantha brings to Estuate more than 33 years of experience in IT. He has successfully sold and delivered over 130 turnkey software projects worldwide for various clients across a variety of sectors - from software, finance, manufacturing, utilities, services, and more.
Prior to joining Estuate, Sreekantha led Buzznet (a Malaysian software company) for 17 years and Inventa Corporation (a US-based software company having an office in Malaysia) for 6 years. Through his experience, Sreekantha brings in-depth knowledge of software engineering, delivery, and implementation of software projects across all technology sectors that have emerged over the last 30+ years. Sreekantha holds a Bachelor of Engineering in Electronics & Communications from Mysore University and a Master of Business Administration in Marketing from Newport University, USA.
Naveen Shankar
Associate Director – Talent Acquisition
Naveen is a seasoned professional in the field of Human Resources and brings to Estuate a rich experience of 14 years. He holds more than 12 HR-related certifications, including some in the space of Diversity & Inclusion. Over the years, he has been consistently recognized as a change maker in his respective organizations.
Before joining Estuate, Naveen led ForthPage as the Director-Cofounder. He has also worked with organizations such as General Electric, Time Inc., and Lumen Technologies in critical HR-centric roles. Naveen holds a Master of Business Administration from XLRI - Xavier School of Management, Jamshedpur.
Piyush Singh
Practice Head - Insurance
Piyush has fifteen years of work experience, including one year with Estuate. Piyush holds a Master of Computer Applications degree from Bharati Vidyapeeth University, Pune. Piyush is a highly accomplished professional with a wealth of experience in IT services and product engineering. Piyush has worked with PwC and Accenture in the past and his last positions were Delivery Manager and Dev Lead respectively.
He has received the Great Performance award from PwC and the ACE award from Accenture. Piyush has also delivered many end-to-end projects on a medium to large scale.
Subbarao Satyavolu
Vice President - Service Delivery, Americas
Subbarao is a results oriented Senior Leader with 30+ years experience in Enterprise Solution Consulting, Enterprise Program Management, Digital Enterprise Transformation/IT Modernization, Product Engineering, Governance, Risk & Compliance (GRC), IT Service and Operations Management (ITSM/ITOM) and Strategic Account management. Global experience in building & managing high performing teams in solving complex business & technological challenges for the clients
Subbarao is a proven problem solver with extensive experience in the IT industry. He has been recognized as an outstanding performer by his employers, Hitachi/Sierra Atlantic and Computer Sciences Corp (CSC). Subbarao has also been certified in Six Sigma and Project Delivery Excellence by CSC University. In addition, Subbarao is certified in Supply Chain Management and IT Infrastructure Library (ITIL). He holds an M. Tech in Computer Aided Engineering from Indian Institute of Technology (IIT) Kharagpur.
Satya Bobba
SVP, Global Head of GRC and Customer Success
Satya Bobba brings more than 20+ years of experience in building market-leading enterprise SaaS products and solutions. Her experience spans engineering, cloud strategy, business development and customer success. Her passion is to help customers achieve GRC goals while simplifying their processes and reduce implementation costs. She brings more than 14 years of domain experience in building and delivering GRC solutions to top enterprise customers across Financial Services, Life sciences, Hi-Tech, Healthcare and Quality verticals.
Prior to joining Estuate, she worked at MetricStream as AVP Cloud Strategy, Global Head of Platform Engineering and Head of Advanced Engineering GRC Products and Services. Earlier in her career, at AOL and Netscape she held technical roles in enterprise server technologies and personalization frameworks. She has a bachelor degree in Computer Science from Andhra University.
Prasanna Kulkarni
Vice President - Sales and Marketing
Prasanna is a seasoned Technology & Sales leader with over two decades of valuable global experience. Prasanna has been with Estuate for the past 5 years, leading the Sales and Marketing department with excellence. Prasanna holds a Bachelor of Engineering from GCoE, Amravati and a Stanford Advanced Program Management qualification from Stanford Center for Professional Development. Before joining Estuate, Prasanna held various leadership roles at HCL, Wipro, Nihilent Technologies, and Godrej.
Stanley Perumal
Global Practice Delivery Lead
Stanley Perumala is the Global Practice Delivery Lead with 8.6 years at Estuate. He holds a Masters degree in Computer Science from International Technological University, which is his area of specialization. Stanley has 16 years of experience and has held various positions at Netpace, Cognizant and Hewlett-Packard.
He has received multiple accolades for his achievements such as building an innovation segment with zuora and leading the BRM practice. Stanley is a key contributor for the BRM practice, having built the team from the ground up and building the core team for the same.
Prakash Balebail
Founder and Chief Executive Officer
Prakash brings more than two decades of software development & implementation experience, including over 16 years in several key roles in Oracle Corporation. His management principle has been to provide commitment to continuously improve how he serves all of his customers, partners, and employees by anticipating their needs and exceeding their expectations through a culture of creativity & forward thinking.
Prior to founding Estuate, Prakash was the Senior Director in Oracle Applications Global Sales Solutions team, which built complex Oracle E-Business Suite application demonstrations for Sales activities. Additionally, he had leadership roles in the development of Oracle’s much-acclaimed Business Flow Accelerator (BFA) for the E-Business suite. During this time, Prakash also built the highly-regarded India operations team from the ground up. Prakash holds a BS in Electrical Engineering from Karnataka University in India.