Managed IT Services explained: What’s up & coming in 2022?

Information technology is a multi-faceted world on its own. Its ebbs and flows, its demands and supplies change every minute. Catering to the beck and call of such mammoth needs can be overwhelming at times. The evolving IT ecosystem has ushered the need for a managed service provider in this context. Managed IT services can range from application maintenance and support services to IT infrastructure monitoring and more. The spiraling upkeep of today’s business demands the benefits of managed IT services.

Managed IT services: the top 6 trends for 2022

  1.   Cloud and automation will take center stage
  2.   Cybersecurity mesh will reign as a business safety net
  3.   Application performance monitoring will proliferate
  4.   Network agility will be in the managed services limelight
  5.   Consumer experience will drive managed helpdesk support
  6.   Open source tools will form the core of managed QA testing

What are managed IT services?

Managed IT services refer to all those technology services which a business can receive from an external IT partner. Data-driven enterprises with network-based infrastructures derive the most benefit from such services.

Textbook examples of managed IT services include quality assurance (QA) and testing, helpdesk management, application maintenance, support services, and IT infrastructure monitoring.

The trending managed services in IT
The trending managed services in IT

Managed services are proactive in nature. They are always around to ensure the seamless operation of your business. Prompt application maintenance and support services or consistent IT infrastructure monitoring, for instance, will always be sure-fire efficiency boosters. To get started, all you need is a managed service provider (MSP). 

Who is a managed service provider (MSP) in IT?

A managed service provider (MSP) in IT is the master key to all your technical queries. It is an IT company with the tools and know-how for meeting all your tech-related needs. Keying in the right service provider frees you to focus on core business activities. Timely operational reporting and on-demand scalability are the other benefits of a managed services provider.

 Yet, there can be a dilemma. If you already have an in-house IT team, do you still need to outsource your IT maintenance? We say, onboard the right managed service provider to see the difference for yourself!

Read here the fundamental differences between managed services and staff augmentation.

Taking a closer look at managed IT services – 2022 and beyond

Suppose, you have a big garden in your backyard which you wish to expand. However with your limited manpower (yourself & family), all you can manage is water all the plants daily. But, that is not enough care your garden needs to grow. The plot also needs regular landscaping, de-weeding, fertilizing, and a lot more.

In comes your landscaping guy with the necessary tools and knowledge. Along with regular maintenance, he also addresses exigencies like controlling pest infestations and storm debris.

At its core, managed IT services are no different. Like your garden help, the providers of managed services in IT work as an extension of your team to resolve your tech needs. Especially in the upcoming post-pandemic years, more companies will rely on pro-technology approaches built on holistically digital foundations. Vigilant IT infrastructure monitoring, for instance, will be a need of the first order toward this.

Managed IT spending is jumping leaps and bounds across industries. The cloud-managed market size is expected to grow to $116.2 billion by 2025 at a 13.3% CAGR. The movement will be steady and uphill in the coming years.  

Read about the key factors that will continue driving the adoption of managed services

The 6 biggest trends in managed IT services emerging in 2022

1.  Cloud and automation will take center stage

The ever-increasing demands of IT need support from the latest industry capabilities. Modern MSPs have identified cloud-native solutions and automation as definitive answers toward this.

One of the primary benefits of managed services equipped with cloud computing and automation is their on-demand scalability. In the event of downtime, the safety of cloud storage also arrests the risk of data loss. Automation additionally takes care of manual errors and discrepancies. However as requirements vary across businesses, capable MSPs also offer something known as ‘customized automation’. This ingenuity helps you to design the managed services tool and deploy it in your cloud.

The effectiveness of managed services lies in their simplicity. Even if you outsource a chunk of your requirements, you do not exactly lose control.

2.  Cybersecurity mesh will reign as a business safety net

Cybersecurity will continue to be relevant, especially in the context of the modern digital world. A vast majority of employees are working from home at present, often using personal devices. The bring your own device (BYOD) culture is also catching on. While all these are supporting remote operations, they also often end up inviting security risks.

A sound MSP brings something called a cybersecurity mesh to the business table. This kind of IT infrastructure monitoring ensures network safety well beyond physical boundaries. Its comprehensive framework maps security with device identities irrespective of location. In 2022 and beyond years, the benefits of managed IT services will be in tandem with these expanding scopes of digitization.

3.  Application performance monitoring will proliferate

2022 will be all about application deployments matched to the speed of development. Application maintenance and support services will be pivotal to managed services in IT.

Application performance monitoring (APM), for instance, will imbibe a quick feedback mechanism for developers. Front-end monitoring (for studying user behavior), ADTD (for application discovery, tracing, and diagnostics), and AIOps analytics (for detecting application lifecycle patterns and anomalies) will all be parts of APM. These solutions will help your DevOps team to analyze business problems better. It will cut down on their mean time to repair (MTTR).

The Top 6 Managed Services Trends for 2022 and Beyond
The top 6 managed services trends for 2022 and beyond

4.  Network agility will be in the managed services limelight

Enterprise networking is evolving every minute in the face of disruptions like 5G and AI. Collaborating with an IT MSP will always be a good way to ensure end-to-end protection for your networking platforms. A robust network operations center (NOC) helps you catch up with the speed of digital transformation.

Many organizations will also be going for server virtualization in the coming years. Under this, a virtual server will step up in case of unexpected downtime and network losses.

5.  Consumer experience will drive managed helpdesk support

Customer experience (CX) will continue to be a driving force behind enterprise operations. The modern customer prefers being at the center of things. S/he wants knowledge forums, chatbots, service catalogs, i.e., multi-channel communication. A managed helpdesk support will take a load off your IT technicians and address these exact areas and more. Your in-house team can focus on the strategic aspects of improving the buyer journey.

Going forward, helpdesk automation will also be in vogue. It will work toward expediting resolution time and augmenting client satisfaction.

6.  Open-source tools will form the core of managed QA testing

Industry analysts have been supporting open-source testing tools for a long time now. Coders can edit and leverage these tools to optimize enterprise applications – making them one of the safest tools to be used for testing. Selenium, Robotium, and Jmeter are classic cases in point.

Managed quality assurance testing in 2022 will involve the increased usage of open-source tools. These tools even allow testers to choose the method of testing. They provide some of the best safety check estimations.

Estuate is a best-in-class IT managed service provider (MSP)

Our rigorous managed service offerings are powered by our decades of experience and industry-leading practices such as shift-left. We have the latest capabilities in the following managed offerings:

  • Application maintenance and support
  • IT infrastructure monitoring and network operational support
  • Managed helpdesk
  • Quality assurance and testing

So if you are looking for a robust managed service provider for bolstering your IT, please consider visiting our managed services page.

What do you think of managed services as a business support? Do you think they will help in disrupting newer business paths in 2022?

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