Managed IT Services explained: What’s up & coming in 2022?

Information technology is a multi-faceted world on its own. Its ebbs and flows, its demands and supplies change every minute. Catering to the beck and call of such mammoth needs can be overwhelming at times. The evolving IT ecosystem has ushered the need for a managed service provider in this context. Managed IT services can range from application maintenance and support services to IT infrastructure monitoring and more. The spiraling upkeep of today’s business demands the benefits of managed IT services.

Managed IT services: the top 6 trends for 2022

  1.   Cloud and automation will take center stage
  2.   Cybersecurity mesh will reign as a business safety net
  3.   Application performance monitoring will proliferate
  4.   Network agility will be in the managed services limelight
  5.   Consumer experience will drive managed helpdesk support
  6.   Open source tools will form the core of managed QA testing

What are managed IT services?

Managed IT services refer to all those technology services which a business can receive from an external IT partner. Data-driven enterprises with network-based infrastructures derive the most benefit from such services.

Textbook examples of managed IT services include quality assurance (QA) and testing, helpdesk management, application maintenance, support services, and IT infrastructure monitoring.

The trending managed services in IT
The trending managed services in IT

Managed services are proactive in nature. They are always around to ensure the seamless operation of your business. Prompt application maintenance and support services or consistent IT infrastructure monitoring, for instance, will always be sure-fire efficiency boosters. To get started, all you need is a managed service provider (MSP). 

Who is a managed service provider (MSP) in IT?

A managed service provider (MSP) in IT is the master key to all your technical queries. It is an IT company with the tools and know-how for meeting all your tech-related needs. Keying in the right service provider frees you to focus on core business activities. Timely operational reporting and on-demand scalability are the other benefits of a managed services provider.

 Yet, there can be a dilemma. If you already have an in-house IT team, do you still need to outsource your IT maintenance? We say, onboard the right managed service provider to see the difference for yourself!

Read here the fundamental differences between managed services and staff augmentation.

Taking a closer look at managed IT services – 2022 and beyond

Suppose, you have a big garden in your backyard which you wish to expand. However with your limited manpower (yourself & family), all you can manage is water all the plants daily. But, that is not enough care your garden needs to grow. The plot also needs regular landscaping, de-weeding, fertilizing, and a lot more.

In comes your landscaping guy with the necessary tools and knowledge. Along with regular maintenance, he also addresses exigencies like controlling pest infestations and storm debris.

At its core, managed IT services are no different. Like your garden help, the providers of managed services in IT work as an extension of your team to resolve your tech needs. Especially in the upcoming post-pandemic years, more companies will rely on pro-technology approaches built on holistically digital foundations. Vigilant IT infrastructure monitoring, for instance, will be a need of the first order toward this.

Managed IT spending is jumping leaps and bounds across industries. The cloud-managed market size is expected to grow to $116.2 billion by 2025 at a 13.3% CAGR. The movement will be steady and uphill in the coming years.  

Read about the key factors that will continue driving the adoption of managed services

The 6 biggest trends in managed IT services emerging in 2022

1.  Cloud and automation will take center stage

The ever-increasing demands of IT need support from the latest industry capabilities. Modern MSPs have identified cloud-native solutions and automation as definitive answers toward this.

One of the primary benefits of managed services equipped with cloud computing and automation is their on-demand scalability. In the event of downtime, the safety of cloud storage also arrests the risk of data loss. Automation additionally takes care of manual errors and discrepancies. However as requirements vary across businesses, capable MSPs also offer something known as ‘customized automation’. This ingenuity helps you to design the managed services tool and deploy it in your cloud.

The effectiveness of managed services lies in their simplicity. Even if you outsource a chunk of your requirements, you do not exactly lose control.

2.  Cybersecurity mesh will reign as a business safety net

Cybersecurity will continue to be relevant, especially in the context of the modern digital world. A vast majority of employees are working from home at present, often using personal devices. The bring your own device (BYOD) culture is also catching on. While all these are supporting remote operations, they also often end up inviting security risks.

A sound MSP brings something called a cybersecurity mesh to the business table. This kind of IT infrastructure monitoring ensures network safety well beyond physical boundaries. Its comprehensive framework maps security with device identities irrespective of location. In 2022 and beyond years, the benefits of managed IT services will be in tandem with these expanding scopes of digitization.

3.  Application performance monitoring will proliferate

2022 will be all about application deployments matched to the speed of development. Application maintenance and support services will be pivotal to managed services in IT.

Application performance monitoring (APM), for instance, will imbibe a quick feedback mechanism for developers. Front-end monitoring (for studying user behavior), ADTD (for application discovery, tracing, and diagnostics), and AIOps analytics (for detecting application lifecycle patterns and anomalies) will all be parts of APM. These solutions will help your DevOps team to analyze business problems better. It will cut down on their mean time to repair (MTTR).

The Top 6 Managed Services Trends for 2022 and Beyond
The top 6 managed services trends for 2022 and beyond

4.  Network agility will be in the managed services limelight

Enterprise networking is evolving every minute in the face of disruptions like 5G and AI. Collaborating with an IT MSP will always be a good way to ensure end-to-end protection for your networking platforms. A robust network operations center (NOC) helps you catch up with the speed of digital transformation.

Many organizations will also be going for server virtualization in the coming years. Under this, a virtual server will step up in case of unexpected downtime and network losses.

5.  Consumer experience will drive managed helpdesk support

Customer experience (CX) will continue to be a driving force behind enterprise operations. The modern customer prefers being at the center of things. S/he wants knowledge forums, chatbots, service catalogs, i.e., multi-channel communication. A managed helpdesk support will take a load off your IT technicians and address these exact areas and more. Your in-house team can focus on the strategic aspects of improving the buyer journey.

Going forward, helpdesk automation will also be in vogue. It will work toward expediting resolution time and augmenting client satisfaction.

6.  Open-source tools will form the core of managed QA testing

Industry analysts have been supporting open-source testing tools for a long time now. Coders can edit and leverage these tools to optimize enterprise applications – making them one of the safest tools to be used for testing. Selenium, Robotium, and Jmeter are classic cases in point.

Managed quality assurance testing in 2022 will involve the increased usage of open-source tools. These tools even allow testers to choose the method of testing. They provide some of the best safety check estimations.

Estuate is a best-in-class IT managed service provider (MSP)

Our rigorous managed service offerings are powered by our decades of experience and industry-leading practices such as shift-left. We have the latest capabilities in the following managed offerings:

  • Application maintenance and support
  • IT infrastructure monitoring and network operational support
  • Managed helpdesk
  • Quality assurance and testing

So if you are looking for a robust managed service provider for bolstering your IT, please consider visiting our managed services page.

What do you think of managed services as a business support? Do you think they will help in disrupting newer business paths in 2022?

Prem Shankar Patel
Senior Manager
Prem brings nearly three decades of analytics and information management experience to Estuate. He is a recognized expert who has received several awards over the years. In 2003, he was awarded the Center of Excellence (CoE) Champion Award for introduction of advanced training and certification for BIDW architects and consultants. In FY03-04 and FY04-05, he received the Best Faculty of the Year Award for his significant and effective contribution as a faculty member in the delivery of BIDW training. Previously in 2005, he received the Feather in My Cap (FIMC) Award for defining metrics for BIDW projects and establishing organizational norms. Prior to joining Estuate, Prem worked in various strategic positions at Wipro Limited and R S Software (India) Ltd. He holds an M. Tech in Computer Science from the Indian Statistical Institute, Kolkata.
Nagaraja Kini
Founder and Chief Financial Officer
Nagaraja has more than two decades of engineering, business development, consulting, alliances and management experience in software development, integration and implementation. He has worked extensively with global teams to consistently simplify ERP implementations for businesses. Nagaraja brings with him the commitment, willingness, and capability to anticipate and act on the continually evolving needs of a business.
Prior to founding Estuate, Nagaraja served at Oracle as Director in Application and Industry Solutions group within Global Sales Support. Nagaraja holds a Master of Technology in Industrial Electronics from the National Institute of Technology, Surathkal, and a Bachelor’s in Engineering from the SJ College of Engineering, Mysore, India.
Marc Hebert
Chief Operating Officer
Marc joined Estuate in December, 2008 as its first Chief Operating Officer. Marc is a recognized expert on offshore outsourcing. He has appeared on CNN’s Lou Dobbs Tonight, was interviewed in Investor’s Business Daily, and has been widely quoted in major media publications, including the Wall Street Journal, Forbes, Fortune, Financial Times, New York Times and Boston Globe on offshore outsourcing. He is recognized as an “IBM Champion” for his role in expanding the market for IBM’s Information Lifecycle Governance product line.
Prior to Estuate, he served in leadership roles at large global corporations, including as the CMO at Virtusa Corporation; EVP, Marketing and Alliances for Sierra Atlantic; and Vice President for eight years at Oracle Corporation. Marc holds a Bachelor of Science degree in experimental psychology from Harvard University, and an MBA from Stanford University.
Seemakiran Upadhya
Global Delivery Head and Managing Director, India
Seemakiran brings to Estuate more than 25 years of experience in the IT industry. She has been successful in building high-performing teams for the Delivery, Sales, and Operations departments. She was instrumental in setting up Estuate’s India center. Prior to joining Estuate, Seemakiran worked at Satyam, where she developed, tested, and implemented software projects in Oracle Technologies across multiple domains. She is highly proficient at working with a global client base.
Seemakiran holds a Bachelor’s degree in Electronics & Communication Engineering from Karnataka University.
Prem Shankar Patel
Senior Manager
Prem brings nearly three decades of analytics and information management experience to Estuate. He is a recognized expert who has received several awards over the years. In 2003, he was awarded the Center of Excellence (CoE) Champion Award for introduction of advanced training and certification for BIDW architects and consultants. In FY03-04 and FY04-05, he received the Best Faculty of the Year Award for his significant and effective contribution as a faculty member in the delivery of BIDW training.
Previously in 2005, he received the Feather in My Cap (FIMC) Award for defining metrics for BIDW projects and establishing organizational norms. Prior to joining Estuate, Prem worked in various strategic positions at Wipro Limited and R S Software (India) Ltd. He holds an M. Tech in Computer Science from the Indian Statistical Institute, Kolkata.
Sreekantha B. S.
Head Strategic Projects
Sreekantha brings to Estuate more than 33 years of experience in IT. He has successfully sold and delivered over 130 turnkey software projects worldwide for various clients across a variety of sectors - from software, finance, manufacturing, utilities, services, and more.
Prior to joining Estuate, Sreekantha led Buzznet (a Malaysian software company) for 17 years and Inventa Corporation (a US-based software company having an office in Malaysia) for 6 years. Through his experience, Sreekantha brings in-depth knowledge of software engineering, delivery, and implementation of software projects across all technology sectors that have emerged over the last 30+ years. Sreekantha holds a Bachelor of Engineering in Electronics & Communications from Mysore University and a Master of Business Administration in Marketing from Newport University, USA.
Naveen Shankar
Associate Director – Talent Acquisition
Naveen is a seasoned professional in the field of Human Resources and brings to Estuate a rich experience of 14 years. He holds more than 12 HR-related certifications, including some in the space of Diversity & Inclusion. Over the years, he has been consistently recognized as a change maker in his respective organizations.
Before joining Estuate, Naveen led ForthPage as the Director-Cofounder. He has also worked with organizations such as General Electric, Time Inc., and Lumen Technologies in critical HR-centric roles. Naveen holds a Master of Business Administration from XLRI - Xavier School of Management, Jamshedpur.
Piyush Singh
Practice Head - Insurance
Piyush has fifteen years of work experience, including one year with Estuate. Piyush holds a Master of Computer Applications degree from Bharati Vidyapeeth University, Pune. Piyush is a highly accomplished professional with a wealth of experience in IT services and product engineering. Piyush has worked with PwC and Accenture in the past and his last positions were Delivery Manager and Dev Lead respectively.
He has received the Great Performance award from PwC and the ACE award from Accenture. Piyush has also delivered many end-to-end projects on a medium to large scale.
Subbarao Satyavolu
Vice President - Service Delivery, Americas
Subbarao is a results oriented Senior Leader with 30+ years experience in Enterprise Solution Consulting, Enterprise Program Management, Digital Enterprise Transformation/IT Modernization, Product Engineering, Governance, Risk & Compliance (GRC), IT Service and Operations Management (ITSM/ITOM) and Strategic Account management. Global experience in building & managing high performing teams in solving complex business & technological challenges for the clients
Subbarao is a proven problem solver with extensive experience in the IT industry. He has been recognized as an outstanding performer by his employers, Hitachi/Sierra Atlantic and Computer Sciences Corp (CSC). Subbarao has also been certified in Six Sigma and Project Delivery Excellence by CSC University. In addition, Subbarao is certified in Supply Chain Management and IT Infrastructure Library (ITIL). He holds an M. Tech in Computer Aided Engineering from Indian Institute of Technology (IIT) Kharagpur.
Satya Bobba
SVP, Global Head of GRC and Customer Success
Satya Bobba brings more than 20+ years of experience in building market-leading enterprise SaaS products and solutions. Her experience spans engineering, cloud strategy, business development and customer success. Her passion is to help customers achieve GRC goals while simplifying their processes and reduce implementation costs. She brings more than 14 years of domain experience in building and delivering GRC solutions to top enterprise customers across Financial Services, Life sciences, Hi-Tech, Healthcare and Quality verticals.
Prior to joining Estuate, she worked at MetricStream as AVP Cloud Strategy, Global Head of Platform Engineering and Head of Advanced Engineering GRC Products and Services. Earlier in her career, at AOL and Netscape she held technical roles in enterprise server technologies and personalization frameworks. She has a bachelor degree in Computer Science from Andhra University.
Prasanna Kulkarni
Vice President - Sales and Marketing
Prasanna is a seasoned Technology & Sales leader with over two decades of valuable global experience. Prasanna has been with Estuate for the past 5 years, leading the Sales and Marketing department with excellence. Prasanna holds a Bachelor of Engineering from GCoE, Amravati and a Stanford Advanced Program Management qualification from Stanford Center for Professional Development. Before joining Estuate, Prasanna held various leadership roles at HCL, Wipro, Nihilent Technologies, and Godrej.
Stanley Perumal
Global Practice Delivery Lead
Stanley Perumala is the Global Practice Delivery Lead with 8.6 years at Estuate. He holds a Masters degree in Computer Science from International Technological University, which is his area of specialization. Stanley has 16 years of experience and has held various positions at Netpace, Cognizant and Hewlett-Packard.
He has received multiple accolades for his achievements such as building an innovation segment with zuora and leading the BRM practice. Stanley is a key contributor for the BRM practice, having built the team from the ground up and building the core team for the same.
Prakash Balebail
Founder and Chief Executive Officer
Prakash brings more than two decades of software development & implementation experience, including over 16 years in several key roles in Oracle Corporation. His management principle has been to provide commitment to continuously improve how he serves all of his customers, partners, and employees by anticipating their needs and exceeding their expectations through a culture of creativity & forward thinking.
Prior to founding Estuate, Prakash was the Senior Director in Oracle Applications Global Sales Solutions team, which built complex Oracle E-Business Suite application demonstrations for Sales activities. Additionally, he had leadership roles in the development of Oracle’s much-acclaimed Business Flow Accelerator (BFA) for the E-Business suite. During this time, Prakash also built the highly-regarded India operations team from the ground up. Prakash holds a BS in Electrical Engineering from Karnataka University in India.